Quality standards followed

Quality is what makes our courses stand out. To ensure a high standard of delivery of every and each of our courses we follow the “Quality standards for courses under Key Action 1” as described officially by ERASMUS+.

In summary we apply the following 5 standards:

• Information and transparency

• Advance and complete information about the course: before registration, the participants are informed about the background and previous experience of the course provider and the involved trainer(s), the targeted public, the necessary background in relation with the learning objectives and methodologies of the course, size and composition of the course group, language, content, objectives, pedagogical approach, teaching methods and learning outcomes, as well as dates, duration, location and schedule of the activities.
• Application process: As course provider we offer a straightforward, accessible and transparent application and selection process.
• Preparation: As course provider we inform the participants in good time about necessary preparation provisions they need to accomplish, as well as a list of the equipment necessary for the course or training.
• Transparent costs: all fees necessary to participate in the course are clearly presented to the participants before registration, together with a list of services that these fees cover.
• Changes and cancellations: in case of changes in fees, content, dates, location or schedule of the activities, the participant are offered the possibility to cancel their participation at no extra costs and with reasonable advance notice.

• Content and pedagogy

• High quality teaching: the pedagogical approaches are appropriate, up-to-date and adapted to participants’ learning needs and competence level. The courses combine theory with practical application and include a well-designed approach to monitoring and assessment with clear feedback to participants.
• Inspiring and interactive learning: the course triggers reflection and new perspectives for each participant. It is engaging and interactive, it facilitates sharing and productive dialogue between participants. As course provider we ensure that their staff members are positive, constructive, respectful, and create a supporting learning environment.
• Trustworthy, innovative and relevant content: the content of all our courses are be up-to-date, evidence-based, and draw on recent research and practice in the field. It is always clear how the course content relates to the course topic and how it can be used by the participants in their own context.
• Use of digital tools and blended learning: the use of digital tools are used to enrich and complement the learning process before, during or after the physical course in all our courses.

• European dimension

• European values and policies: all our courses should reflect the values of the European Union and contribute to the European policies supported by the Erasmus+ programme.
• Composition of the group and networking opportunities: as course provider we ensure that the composition of the group and the setup of the course gives participants opportunities to meet their peers from other countries. Participants are able to share diverse practices and experiences; benefit from intercultural learning; and establish contacts with potential partners for future cooperation and exchange.

• Services and facilities

• Support: before, during, and after the course, as course provider we address questions, queries and requests by participants in a timely and effective way.
• Qualified staff: teachers, trainers and speakers providing the course content have adequate qualification, recognized and up-to-date expertise and experience to deliver the course or training curriculum. They are able to teach and interact with a multicultural audience and are proficient in the language of the course.
• Duration and schedule of the course: the duration of the course is always proportionate to the course objectives. A day of physical course activities includes at least five hours of learning activities (the minimum duration can be applied on average, taking into account all working days of the course). Other activities can complement the formal learning activities to enhance social, cultural and professional interactions between participants.
• Venue: the venue of the course (or format in case of online sessions) is adapted to the defined learning objectives and learning strategies used. Our venue is appropriate for the number of involved participants and complies with relevant health and safety standards.
• Inclusion: as course providers we offer our services in an inclusive way, without any type of discrimination.
• Feedback: participants have the opportunity to provide an assessment of the course and feedback about their experience. The feedback is used to improve the future sessions. We also offer the possibility of complaints. Submitted complaints must be addressed in a timely, efficient, fair, and constructive manner.

• Follow-up

• Continued learning: we always provide guidance to the participants on further steps that they can take to follow-up and build on the outcomes of the course.
• Facilitating institutional impact: we offer guidance and materials to facilitate the transfer of acquired knowledge and competences into practice at the participants’ institutions.
• Certification of learning outcomes: certification is provided to the participants. We provide a certificate of attendance and the Europass (printed or online)